Support

We answer support requests by email: [email protected].

To help us respond faster, include your user identifier (Settings → Profile → tap to copy), your device model and a short description of the problem. Expected response time is within 2 business days.

Common questions

A track is stuck "queued" or "processing"

Generation usually takes a few minutes, longer at peak times. The library refreshes statuses automatically. If a track has been stuck for over an hour, write to us with the approximate start time.

A generation failed

Notes for a failed generation are returned to your balance automatically. If your balance was not restored, contact us and we will refund the notes manually.

I bought a subscription but did not receive notes

Try "Restore purchases" in the app Settings. If that does not help, send us your user identifier and the store receipt.

How do I cancel my subscription

Subscriptions are managed by the store: App Store — Apple ID Settings → Subscriptions; Google Play — Profile → Payments and subscriptions → Subscriptions. Deleting the app does not cancel a subscription. See the Terms of Service for details.

How do I get a refund

App Store refund requests are decided and processed only by Apple; Google Play purchases follow Google's process. See the Refund Policy page.

How do I delete my account and data

In the app: Settings → Danger zone → Delete account. A step-by-step guide is on the Account Deletion page.