Refund Policy

All payments in Ritzma — Ritzma Pro Weekly and Ritzma Pro Yearly — are processed by the Apple App Store or Google Play. We do not receive full payment-card details and cannot issue a store refund ourselves. Eligibility, approval and payment timing are controlled by the store and applicable law.

Purchases via the App Store (iOS)

App Store purchases must be submitted to Apple. Ritzma does not approve or deny App Store refunds.

1. Open reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
2. Tap "I'd like to" → "Request a refund" and choose a reason.
3. Select the Ritzma purchase and submit the request.

Apple decides eligibility under its policies and applicable law. Apple generally provides a request update within 24–48 hours; track status on the same site or contact Apple Support.

Purchases via Google Play (Android)

• Within 48 hours of purchase: you can request a refund directly through Google Play — Order history (play.google.com/store/account) → select the purchase → "Request a refund", or via the Google Play Help Center.
• After 48 hours: write to us at [email protected] — we will review your case and, where needed, help you file a request with Google.

Consumed notes

Notes are deducted when a generation starts, so payments for already consumed notes are generally not refundable. Exceptions:

• Failed generation. If a track failed to generate due to a service error, the spent notes are automatically returned to your balance. If that did not happen, contact us.
• Technical failures on our side. If a service outage cost you notes or access to paid features, we will restore your balance.

Cancelling a subscription

Cancelling stops future renewals but does not itself request a refund. Manage an iOS subscription at App Store subscriptions, or use Google Play → Subscriptions on Android. Deleting the app or account does not cancel a subscription.

Questions

If something went wrong with a purchase or your note balance, write to [email protected] — include your user identifier (Settings → Profile) and, if possible, the order number from the store. We reply within 2 business days.